Subject: Re: Refund issue #6236918342
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: malik ismail <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mayar Mayar Nasser <[email-masked]>, Seeta Seeta <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 6 Feb 2021 06:13:38 -0700 (MST)

Hi Jessie, 

Please assist to share the refund RRN on the below case, rejected refund case - customer already allowed 3 weeks and on the payment transaction it is saying manually refunded by payfort. PFA bank statement shared by the customer. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Mayar Mayar Nasser" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, January 30, 2021 10:57:23 AM 
Subject: Refund issue #6236918342 

Hi Team, 

With reference to order # 6236918342 

One item got cancelled and refund has been done as manually refunded by payfort on 29 Oct 2020. However customer complaining that he has not received the refund. 

Kindly check and assist us to get the RRN. 

Regards, 
Fauzan 

From: "Mayar Mayar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, January 25, 2021 12:01:10 PM 
Subject: Refund issue 

Problem Statement: Refund Not Processed 

Order Date : 29 Oct 2020 

Order ID: 6236918342 
Return Tracking ID: FP1031201000870 

Assistance Required: Process the refund 

Issue Description: One item of this order was out of stock while ordering so the customer has been refunded.As per Hybris this order has been refunded .As per the customer he has not get his money back in his bank account and he has sent us his bank account statement.Kindly check the below photo. 

Regards, 
Mayar