Subject: RE: Damaged item WWD Homecentre //8217532298
From: Murugapandian Mani <[email-masked]>
To: Tejinder Singh <[email-masked]>, Hckdelivery Dept <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Tejinder Singh <[email-masked]>, Karthik Thirumurthy <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 6 Feb 2021 11:45:01 +0000

Dear Tejinder

Pls update about the damage details to take the decision.

Regards/Mani

From: Apoorv Joshi <[email-masked]>
Sent: Friday, February 5, 2021 1:28 PM
To: Murugapandian Mani <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Tejinder Singh <[email-masked]>; Karthik Thirumurthy <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>
Subject: Re: Damaged item WWD Homecentre //8217532298

External email sender, please take precaution.
Dear Mani,

Kindly assist to get any update on the below, case pending since Dec 2020 with us.

Appreciate your assistance to get this close. Thank you for your help!

Regards,
Apoorv

________________________________
From: "murugapandian mani" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 2, 2021 2:29:25 PM
Subject: RE: Damaged item WWD Homecentre //8217532298

Dear Tejinder

Kindly share the customer acknowledgement  here to move further.

Regards/Mani

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 2, 2021 10:54 AM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Damaged item WWD Homecentre //8217532298
Importance: High

@Tejinder Singh<mailto:[email-masked]> @Karthik Thirumurthy<mailto:[email-masked]>

We are not getting any update from January 28!

@Murugapandian Mani<mailto:[email-masked]> for your help please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 28, 2021 2:05 PM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: FW: Damaged item WWD Homecentre //8217532298
Importance: High

@Tejinder Singh<mailto:[email-masked]> @Karthik Thirumurthy<mailto:[email-masked]> can we please look into this?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 28, 2021 1:19 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Damaged item WWD Homecentre //8217532298

External email sender, please take precaution.
Hi Jessie,

Can you please assist on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 27, 2021 7:43:37 PM
Subject: Re: Damaged item WWD Homecentre //8217532298

Hi Team,

Please assist in arranging replacement or return and refund on the below case. Escalated as per matrix to wwd team but receiving no response on the same. Customer received damaged item for which the image customer shared is attached.

Please look into this and assist to close this. Case pending since Dec 2020.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 15, 2021 5:04:39 AM
Subject: Damaged item WWD Homecentre //8217532298

Hi Team,

Problem Statement: Damaged item WWD Homecentre

Order Date : 25-Nov-2020
Order ID: 8217532298
Tracking ID: 15332988217532298

Item : 160079085 - - Gasha Round End Table

Assistance Required: Exchange or return

Issue Description: Customer emailed us complaining that he has received the order but one item is damaged.
Kindly check attachment and do the needful.

Regards,
Shafeeque

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com