Subject: Damaged item(WWD) - 9626016462
From: Apoorv Joshi <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Mayar Mayar Nasser <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 6 Feb 2021 03:38:30 -0700 (MST)

Hi Sachin, 

Hope you are doing well. 

Kindly assist to arrange a technician visit for the customer on the below case, customer reported on Jan 13, 2021 that the top shade of the Baby stroller customer has received is not closing. The same was escalated to WWD team regarding the same on Jan 13, 2021 but receiving no update on this. Please find attached the image customer has shared for the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mayar Mayar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, January 28, 2021 12:08:50 PM 
Subject: Damaged item(WWD) 

Hi Team, 
​ 
Please take a look at ticket #1980255 

Problem Statement: Damaged item(WWD) 

Order Date : 2/1/2021 
Order ID: 9626016462 
Tracking ID: 15528179626016462 

Assistance Required: Fix or change the Damaged item 
Issue Description: The customer contacted us and he said that the top shade of the baby Stroller is not closing.An escalation has been raised to wwd team but no response from there end. Kindly do the needful. 
Regards, 
CS Team Mayar