Subject: RE: Product issue // 9623928259
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Avnish Kumar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Sat, 6 Feb 2021 04:57:41 +0000

@Apoorv Joshi<mailto:[email-masked]>

We can’t take the product back.

@Avnish Kumar<mailto:[email-masked]>

Is the 162539327 - Elie Saab - Elie Saab Girl of Now Eau De Parfum Spray - 90 ml supposed to have a logo on it?

Customer insists it’s a fake and wants to return.
Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, February 3, 2021 6:51 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: Re: Product issue // 9623928259

External email sender, please take precaution.
Hi Jessie,

Please note that the customer has reported that he has recived the duplicate or fake product as there is no logo on the item he had received and now he is insisting us to arrange the return for this item. For reference images attached.

We request you to please advise if the return and refund can be accepted for the below item as it comes under the non-returnable category.

Order Date : 23/12/2020
Order ID: 9623928259
Tracking ID: 1000009170104

Concept: Lifestyle

Item name: 162539327 - Elie Saab - Elie Saab Girl of Now Eau De Parfum Spray - 90 ml
Item cost: AED 239.00

Thank you for your help.

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 3 January, 2021 12:26:44
Subject: Wrong item delivered // 9623928259

Hi Team,

Problem Statement:  Wrong item delivered

Order Date : 23/12/2020
Order ID: 9623928259
Tracking ID: 1000009170104

Item name: 162539327 - Elie Saab - Elie Saab Girl of Now Eau De Parfum Spray - 90 ml
Item cost: AED 239.00

Assistance Required: Wrong Item Received

Issue Description: Customer emailed us informing that she received the item on 23/12/2020 but the item which they recieved is different, customer also provided us the picture of wrong item.

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Shafeeque

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