Subject: Re: Need RRN #6245263886
From: SAEEDURRAHMAN CHOUDHARY <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 5 Feb 2021 21:48:56 -0700 (MST)

Pleas advise, 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "SAEEDURRAHMAN CHOUDHARY" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 4 February, 2021 12:29:51 
Subject: Need RRN #6245263886 

Hi Team, 

With reference to order #6245263886 

The refund status is Manually refunded by payfort on 26 Nov 2020, However customer still complaining that he has not got the refund. 

Kindly check and assist us to get the RRN. 

Regards, 
Fauzan 

From: "SAEEDURRAHMAN CHOUDHARY" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 4 February, 2021 12:07:02 
Subject: Need RRN #6245263886 

Hi Team, 

Problem Statement: Need RRN 

Order Date: ​Nov 21, 2020 

Order ID: 6245263886 

RMA: 1000228981 

Amount : 65.61 SAR 

Transaction ID : ​169999990033966925 

Assistance Required: Need RRN 

Issue Description: With refernce to the above mentioned order ID, the refund has been done successfully from our end but the customser is reporting that he did not det the refud till now and he shared his bank statemet. You can find the bank statement attached. 

Please check and advise. 

Thank you for your help 

Regards, 
Saeedurrahman