Subject: RE: Late Collection - 9616083656
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Dipesh Regmi <[email-masked]>, Vaibhav Ohri <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ashish Karini <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sat, 6 Feb 2021 04:45:46 +0000

@Dipesh Regmi<mailto:[email-masked]> @Vaibhav Ohri<mailto:[email-masked]>

Do you need us to call this customer?

The pick up has not happen from January 20.

Please reschedule.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, February 3, 2021 7:39 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Dipesh Regmi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ashish Karini <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: Late Collection - 9616083656

External email sender, please take precaution.
Hi Jessie,

Can you please assist in arranging the collection on the below, as per customer they were contacted on Feb 2, 2021 by the courier partner regarding this collection but nobody came to collect the items from the customer.

Case pending since Dec 2020. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Ashish Karini" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 1, 2021 8:20:28 PM
Subject: Re: Late Collection - 9616083656

Hi Team,

Please assist in arranging the collection on the below. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 27, 2021 2:30:50 AM
Subject: Fwd: Late Collection - 9616083656

Hi Team,

Late Collection
Order Date: Nov 21, 2020
Order ID: 9616083656
Tracking ID: RP012021001260 (Old RP121720001061)

Assistance Required: Need to update phone number

Issue Description: Customer share his alternate number. Please contact customer on #0503236141 or #0589775583.

The customer is complaining that she has received a call from the courier team, but she was not at home. The courier guy told that they will be attempting the pick up at a later date, but nothing done. Please pickup the item on priority.

Regards,
Nikhil

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