Subject: Re: Refund Not Received (Rejected) 6247763851
From: MOHAMMED FAHIM <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 5 Feb 2021 07:28:21 -0700 (MST)

Hi team, 
Any update ?? 

Regards 

From: "MOHAMMED FAHIM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 30 January, 2021 15:02:23 
Subject: Refund Not Received (Rejected) 6247763851 

Hi Team, 

Problem Statement: Refund Not Received 

Order Date : Nov 26, 2020 

Order ID: 6247763851 

Return Tracking ID: FP1127200002063 

Assistance Required: Investigate and Resolve the issue 

Issue Description: Following NDR, the refund was processed by Payfort after rejecting twice on 18/12/2020, but customer did not receive it yet. He shared attached bank statements. 
Kindly check and do needful ASAP. 

Regards, 
Fahim