Subject: Collection Delay - 6246461530
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Krizette Masangkay <[email-masked]>, AbdulrahmanMoha <[email-masked]>
Date: Fri, 5 Feb 2021 06:36:08 -0700 (MST)

Hi Jessie, 

AWB: 46406320660;B013652 
Order Number: 6246461530 

Customer is trying to return the items since Dec 2020, the above mentioned AWB was generated on Feb 1, 2021 and on the same date the AWB details along with collection reference, address, contact number was escalated to Aramex. We have not received any update from Aramex on this since the same date. Also, as per online tracking the AWB is showing cancelled on Feb 3, 2021 at this time. As discussed Aramex team is not supposed to Cancel the AWB anymore. Customer details are as follows as shared by them: 

Customer address: Khulais Main Street, next to Pizza Hut branch, Nahdi Pharmacy, Khulais 
​Contact No: 0567162884 / 0594969949 

Could you please look into this and advise us regarding this case as to how should we go about arranging the collection in this. Thank you for your help! 

Regards, 
Apoorv