Subject: Re: Proof of refund: Case id - 1866650 Order Number: 8218279066
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Mustafa Chakki <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Date: Fri, 5 Feb 2021 06:03:07 -0700 (MST)

Hi Jessie, 

Can you please assist to check the below again with Mustafa, case pending since Dec 2020 and the customer is chasing for their refund. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, February 1, 2021 10:14:29 PM 
Subject: FW: Proof of refund: Case id - 1866650 Order Number: 8218279066 

I see you have refunded on Nov. 27. 

Customer shared this statement. 

Can you please advise? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Monday, February 1, 2021 3:02 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: Re:Proof of refund: Case id - 1866650 Order Number: 8218279066 

External email sender, please take precaution. 

Hi Team, 

With respect to the order id - 8218279066, The customer has reported that he had not received the refund and shared the bank statement for the same however as per Hybris ticket # 03758004 the refund has already been processed from our side on 12/20/2020. 

We request you to please look into it and share the proof of refund in details. 

Thank you for your help. 

Regards, 

Apoorv 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 28 January, 2021 14:43:47 
Subject: RRN number: Case id - 1866650 Order Number: 8218279066 

Hi Team, 

Problem statement - Refund processed however it is not reflecting in customer's account statement. 

Order status: On Validation cancelled 

Hybris ticket id - 03758004 

Case id - 1866650 

Order Number: 8218279066 

Order Created: 11/27/2020 

Refund amount: KWD 8.450 

Refund date: 11/27/2020 

Transaction ID as per the Hybris ticket: 202033298546709 

Assistance required: Please look into the issue and help us with the RRN number for the above refunds 

Regards, 

Manish 

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