Subject: Collection delay - 6248751904
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Krizette Masangkay <[email-masked]>, AbdulrahmanMoha <[email-masked]>
Date: Fri, 5 Feb 2021 05:49:17 -0700 (MST)

Hi Jessie, 

AWB: 46406222472;B012804 
Order Number: 6248751904 

Customer is trying to return the items since Dec 2020, the above mentioned AWB was generated on Feb 1, 2021 and on the same date the AWB details along with collection reference, address, contact number was escalated to Aramex. We have not received any update from Aramex on this since the same date. Also, as per online tracking there are no details reflecting on Aramex website regarding the same anymore. As discussed Aramex team is not supposed to Cancel the AWB anymore. Customer details are as follows as shared by them: 

Address ID: Sama Street,Albalad, Jeddah, Saudi Arabia. 
Contact number: 0553097933 

Could you please look into this and advise us regarding this case as to how should we go about arranging the collection in this. Thank you for your help! 

Regards, 
Apoorv