Subject: Refund issue #6246512346
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, YASSER LSM <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 4 Feb 2021 04:18:12 -0700 (MST)

Hi Team, 

With reference to order # 6246512346 

Please assist to get the Refund RRN of the above order, the order can not be found in the MADA failed transactions sheet for RRN. Customer is denying receiving the refund. 

Regards, 
Fauzan 

From: "YASSER LSM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 21 January, 2021 18:25:58 
Subject: Refund issue 

Hi Team, 

Subject: Refund issue 

Order No: 6246512346, 
RMA No: 1000224330, 
Date of Manually refunded by payfort: 11/25/20 
Amount: SAR55.20 
Ticket: 1906278 

As per the customer, he has not received the amount yet. A bank statement is attached. 

Kindly do the needful. 

Regards, 
Yasser.