Subject: Re: Refund -6237050004
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Musaed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Date: Thu, 4 Feb 2021 04:01:43 -0700 (MST)

Hi Jessie/Malik, 

Please assist to get the Refund RRN on the below case, the order can not be found in the MADA failed transactions sheet for RRN. Customer is denying receiving the refund. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "malik ismail" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, January 30, 2021 12:00:13 PM 
Subject: Re: Refund -6237050004 

Hi Team, 

Kindly assist us to close the below case. 

Regards. 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, January 23, 2021 2:50:41 PM 
Subject: Refund -6237050004 

Hi Team, 

With reference to order # 6237050004 
RMA: 1000122891 
Amount: SAR64.60 
As per hybris the refund has been done on (Manually refunded by payfort), But customer still complaining that he has not got the refund and share the bank statement PFA. 

Kindly check and share with us the RRN to close the case. 

Thank you for your help. 

Regards. 
Fauzan 

From: "Mohammad Musaed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, January 11, 2021 10:43:01 AM 
Subject: Refund -6237050004 

Hi Team, 

Order number :6237050004 
RMA:10001228 
Refunded Amount :SAR64.60 

The refund has been processed on 11/14/20 manually payfort but the customer is calaiming he didn't receive it till now 
and he provided us by the bank statement as proof kindly check and do the needful . 

Regards,