Subject: Order Delay - 7420853005
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, HAMZA <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 4 Feb 2021 01:52:36 -0700 (MST)

Hi Team, 

With reference to the order number: 7420853005 

Order placed on Dec 7, 2020 and the consignment status is In transit. As per WH the item is out of stock and they are asking us to proceed with refund. Since the consignment status is In transit the partial cancellation option is inactive at this time. Can you please assist to mark this order as LIT or can we proceed with refunding the customer. Order value is BHD 9. The case is pending since Dec 2020 

Thank you for your help! 

Regards, 
Apoorv 

From: "HAMZA" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, January 17, 2021 7:00:20 AM 
Subject: Re: Late Delivery // 1862795 

Hi team, 

With the reference order no #7420853005 
The status on the hybris shows shipped and in transit at Courier Facility from Dec-08-2020,I escalated to the courier team but the warehouse replied that (Please be advise that this item 162662759 with order number 7420853005 is out of stock. to process refund). 

Kindly check and assist me asap. 

Regards, 
Hamza