Subject: RE: RRN request #6255902169
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 4 Feb 2021 07:26:53 +0000

@Apoorv Joshi<mailto:[email-masked]>

RRN 035410230422

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, February 2, 2021 5:18 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: RRN request #6255902169

External email sender, please take precaution.
Hi Team,

Please assist in getting the refund RRN on the below case. Customer has already allowed 3 weeks and have checked with their bank but they are denying receiving the refund. As per hybris the refund was manually done by payfort. As per MADA failed transaction sheet with RRN's, this order can not be found in the shared sheet.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 2, 2021 6:43:46 PM
Subject: RRN #6255902169

Hi Team,

Order Id: 6255902169

Code: 202012191715316255902169

The refund rejected thrice from 19/12/2021 and as per customer till now not received the amount.

Kindly assist on the below case. Rejected refund case, customer already allowed 3 weeks and still complaining they did not receive the refund. We have also checked the MADA sheet for failed transaction already for RRN but the order is not in the sheet.

Please advise further. Thank you for your help!

Regards,

Samer

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com