Subject: collection reference issue 6253045994
From: Fatma Maher <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Thu, 4 Feb 2021 00:02:18 -0700 (MST)

Hi Team, 

Order number :6253045994 
Tracking id :46405174561 

Kindly share the collection reference for the AWB 46405174561 . 

we forwarded the same to fareye but they replied 

We would like to inform you that the collection reference number is not generated because we are getting the below error : 

{"status":400,"reference_id":"1000481375","timestamp":1611916335276,"execution_time":924,"items_track_details":null,"errors":["Failed to save the pickup"]} 
I can't get the collection reference to escalate to Aramex, Kindly check and assist. 

Regards, 
Fatma Maher