Subject: Fwd: WWD Homecentre Damaged item received // 8220073128
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Wed, 3 Feb 2021 17:02:20 -0700 (MST)

Hi Team, 

Any Update? 

Regards, 
Nikhil. 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Mohammad Shababe Quamar" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Sent: Saturday, 30 January, 2021 13:35:24 
Subject: Re: WWD Homecentre Damaged item received // 8220073128 

Hi Team, 

The refund is not yet processed. The status is 'Reached Warehouse' and we can't process the refund. Kindly assist with the refund. PFA screenshot of the status of RMA for the reference. 

Regards, 
Fauzan 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Thursday, January 28, 2021 6:50:03 PM 
Subject: RE: WWD Homecentre Damaged item received // 8220073128 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

I can see there is response on 5 th January, pls study the case once again and escalate proper. 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, January 28, 2021 3:43 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: Re: WWD Homecentre Damaged item received // 8220073128 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in getting an update on the below case, already escalated to the concerned team as per the matrix multiple times but not getting a response. Customer requesting to return or exchange. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 2, 2021 12:04:29 PM 
Subject: WWD Homecentre Damaged item received // 8220073128 

Hi Team, 

Problem Statement: WWD Homecentre Damaged item received 

Order Date : 04/12/2020 

Order ID: 8220073128 

Tracking ID: 15405748220073128 

Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that he/she received the item on 18/12/2020 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

The damaged item : 162452631 - - Halibut Side Table KWD 8.17 

Regards, 

Shafeeque 

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