Subject: Re: Refund Not Processed for the rejected // 6251513905
From: Mohammad Shafeeque <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 3 Feb 2021 13:59:01 -0700 (MST)

Hi Team, 

Any update about the refund. 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]> 
Sent: Thursday, January 28, 2021 5:05:40 PM 
Subject: Re: Refund Not Processed for the rejected // 6251513905 

Hi Jessie, 

Can you please advise on the below if we should ask the customer to allow 3 more weeks here? 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Sankar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Saturday, January 23, 2021 4:08:30 PM 
Subject: RE: Refund Not Processed for the rejected // 6251513905 

Thanks [ mailto:[email-masked] | 
@Sankar T ] 

Yes, I see it in Hybris. 

It’s been too long that’s why I’m cross checking. 

So we should wait for approximately 3 weeks for them to revert with a list of confirmed manual refunds, is that right? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Sankar T <[email-masked]> 
Sent: Saturday, January 23, 2021 2:02 PM 
To: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: Re: Refund Not Processed for the rejected // 6251513905 

External email sender, please take precaution. 

[ mailto:[email-masked] | @Jessie Caparas ] – 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 23 January 2021 at 3:29 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "seeta.seeta" < [ mailto:[email-masked] | [email-masked] ] >, Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >, Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >, Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed for the rejected // 6251513905 

[ mailto:[email-masked] | @Sankar T ] 

Can you please advise if this is shared to payfort? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 23, 2021 1:16 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Not Processed for the rejected // 6251513905 

External email sender, please take precaution. 

Hi Team, 

Please check if the refund has been initiated, if yes please provide the RRN so we can share with the customer as the customer is chasing us for the same. 

Regards 
shakeeb 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 8, 2021 5:47:19 PM 
Subject: Refund Not Processed for the rejected // 6251513905 

Hi Team, 

Problem Statement: Refund Not Processed for the rejected 

Order Date : 04/12/2020 

Order ID: 6251513905 

Return Tracking ID: Z2510998 

Assistance Required: Need to check and refund 

Issue Description: The refund follow on is rejected on 07/12/2020 , customer claims that he still did not receive the refund .Please find the statement. 

Regards, 

Shafeeque 

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