Subject: RE: Homcentre damaged item received /// 8217212049
From: Harshit Luthra <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Murugapandian Mani <[email-masked]>, Tejinder Singh <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>, seeta.seeta <[email-masked]>, Karthik Thirumurthy <[email-masked]>
Date: Wed, 3 Feb 2021 15:52:56 +0000

Hi Jessie,

Can you pls confirm on which date did the customer first raise this issue?

@Tejinder<mailto:[email-masked]>/@Mani<mailto:[email-masked]> Pls share the customer acknowledgement copy for this order in order for us to take a decision.

Thanks & regards,
Harshit
From: Jessie Caparas <[email-masked]>
Sent: Wednesday, February 3, 2021 6:20 PM
To: Tejinder Singh <[email-masked]>; seeta.seeta <[email-masked]>; Karthik Thirumurthy <[email-masked]>; Harshit Luthra <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Murugapandian Mani <[email-masked]>
Subject: RE: Homcentre damaged item received /// 8217212049
Importance: High

@Harshit Luthra<mailto:[email-masked]>

Need your advice on this case.

This order was placed November 2020.

The customer is insisting that the issue is manufacturing related however as per our team, it is damage due to use (customer fault).

Since item is under the warranty, can you please check if we can either take the item back for refund or replace?

The customer is denying that the damage is due to use and kept on insisting it is a manufacturing fault.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 27, 2020 1:09 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Subject: RE: Homcentre damaged item received /// 8217212049

Dear Team,

As per the inspection team item not repairable.
For replacement we need approval.

Regards,
Tejinder Singh.

From: Seeta Seeta
Sent: Friday, December 25, 2020 1:17 PM
To: Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Re: Homcentre damaged item received /// 8217212049

External email sender, please take precaution.
Hi Team,

The customer claims that he received the item in same condition, please let us know what can be done in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 24 December, 2020 15:24:12
Subject: Re: Homcentre damaged item received /// 8217212049

Hi Team,

Customer claims that he did not use the item and he contacted us the 2nd day of delivery.
Can you please advise to resolve the case.

Regards,
Shafeeque

________________________________
From: "Tejinder Singh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Murugapandian Mani" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 3:51:49 PM
Subject: RE: Homcentre damaged item received /// 8217212049

Dear Team,

Please find the attached photos for your reference.
As per inspection team item damaged due to use only not quality issue.

Regards,
Tejinder Singh.

From: Shakeeb Arsalan
Sent: Monday, December 21, 2020 7:31 PM
To: Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Homcentre damaged item received /// 8217212049

External email sender, please take precaution.
Hi Team,

Any update ?

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 3:39:50 PM
Subject: Re: Homcentre damaged item received /// 8217212049

Hi Team,

Please check the following issue and assist.
Regards
Shakeeb

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 2:48:33 PM
Subject: Homcentre damaged item received /// 8217212049

Hi Team,

Problem Statement:  ​Homcentre damaged item received

Order Date : 24/11/2020
Order ID: 8217212049
Tracking ID: 15325428217212049
Assistance Required: Damaged Item Relieved

Issue Description: Customer emailed us informing that he received the item on 08/12/2020 but the item which they recieved is damaged, customer also provided us the picture of damaged item.

Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Shafeeque

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