Subject: Re: Product issue // 9623928259
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Wed, 3 Feb 2021 07:51:04 -0700 (MST)

Hi Jessie, 

Please note that the customer has reported that he has recived the duplicate or fake product as there is no logo on the item he had received and now he is insisting us to arrange the return for this item. For reference images attached. 

We request you to please advise if the return and refund can be accepted for the below item as it comes under the non-returnable category. 

Order Date : 23/12/2020 
Order ID: 9623928259 
Tracking ID: 1000009170104 

Concept: Lifestyle 

Item name: 162539327 - Elie Saab - Elie Saab Girl of Now Eau De Parfum Spray - 90 ml 
Item cost: AED 239.00 

Thank you for your help. 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 3 January, 2021 12:26:44 
Subject: Wrong item delivered // 9623928259 

Hi Team, 

Problem Statement: Wrong item delivered 

Order Date : 23/12/2020 
Order ID: 9623928259 
Tracking ID: 1000009170104 

Item name: 162539327 - Elie Saab - Elie Saab Girl of Now Eau De Parfum Spray - 90 ml 
Item cost: AED 239.00 

Assistance Required: Wrong Item Received 

Issue Description: Customer emailed us informing that she received the item on 23/12/2020 but the item which they recieved is different, customer also provided us the picture of wrong item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Shafeeque