Subject: RE: Proof of delivery-9628528116
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Vaibhav Ohri <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, KISHAN SINGH <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 3 Feb 2021 14:35:56 +0000

@Vaibhav Ohri<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]> Need POD at the earliest as customer claims his number was wrong and he did not receive the order.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, February 3, 2021 4:51 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; KISHAN SINGH <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Proof of delivery-9628528116

External email sender, please take precaution.
HI Team,

Kindly assist to get the POD on the below case, case escalated to LMG multiple times but no response. Customer is denying receiving this order.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "KISHAN SINGH" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 28, 2021 8:46:05 PM
Subject: Proof of delivery-9628528116

Hi Team,

Problem Statement: Proof of delivery
Order Date :Jan 13, 2021
Order ID:9628528116
Tracking ID:FP011421001248

Assistance Required: Need Urgent POD
Issue Description: The order was shipped from our side on 1/14/21  and as per LMG website the order delivered to customer on 1/19/21, But customer Proclaiming that he has not received the order, Kindly check and share with us the POD and customer ID.

Regards,
krishan

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