Subject: Re: WWD return and refund: Case id - 2023087 Order Number: 9628052843
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 3 Feb 2021 06:29:00 -0700 (MST)

Hi Team, 

Please check on the below concern and advise. 

Please note that there is no RMA created on hybris. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, February 2, 2021 2:51:49 PM 
Subject: WWD return and refund: Case id - 2023087 Order Number: 9628052843 

Hi Team, 

Problem statement: The customer has reported that the below item has been collected from his home however the refund has not been processed for the same and also informed that he has not recieved any return slip. 

Case id - 2023087 
Order Number: 9628052843 
Order Created: 1/11/2021 
Delivery date: 1/14/2021 

Item Name: 161602463 - - Graco Slimfit Fiery Red Car Seat 
Item cost: AED 599.00 
Quantity: 1 

Assistance Required: Please look into the issue and process the refund for the same if the item has already collected. 

Regards, 
Manish