Subject: Re: Incident Number INC0955162 is moved to Resolved
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Sankar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, KISHAN SINGH <[email-masked]>
Date: Wed, 3 Feb 2021 03:27:36 -0700 (MST)

Hi Jessie, 

Can you please advise if any update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Sankar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, January 28, 2021 11:34:59 AM 
Subject: RE: Incident Number INC0955162 is moved to Resolved 

Hi [ mailto:[email-masked] | 
@Sankar T ] 

Yes I did actually, order number is mentioned below: 

6248070674 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Sankar T <[email-masked]> 
Sent: Wednesday, January 27, 2021 9:50 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]> 
Subject: Re: Incident Number INC0955162 is moved to Resolved 

External email sender, please take precaution. 

HI [ mailto:[email-masked] | 
@Jessie Caparas ] , 

There’s no head and toe on this issue. Could you at least provide the order number? 

Thanks, 

Sankar. 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 27 January 2021 at 6:21 PM 
To: Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Incident Number INC0955162 is moved to Resolved 

Hi [ mailto:[email-masked] | 
@Sankar T ] 

Can you help me understand this? 

6248070674 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: IT Service Desk < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 24, 2021 7:12 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Incident Number INC0955162 is moved to Resolved 

Dear Jessie Caparas, 

The Incident Number INC0955162 has been resolved and will automatically close in 5 days. 

Short description: Order cancellation issue in OMS 

Resolution notes: Issue - Order status not updated in Hybris because consignment record itself was missing. 

Solution - As per ERP and OMS, order is shipped and return is also created but as per Hybris there is no consignment record created for it. We connect with Hybris team and requested to manually close the issue. 

Click here to view [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3Fsys_id%3Df17d92d4dbf96494f9fa7c63f39619d2&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfdcf402f776f4edadde108d8c2ec0678%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637473666263502051%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=duJQ5Wm7MxP028eIXZT%2Fg3tkSedCYKZzyyOaTgoeIqg%3D&reserved=0 | 
INC0955162 ] 

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LMG IT Service Desk 
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Online: [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfdcf402f776f4edadde108d8c2ec0678%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637473666263522039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LxQLqF7BcMUylW8Z2Q57c9WJejXE6hozsgo0QzSfj2g%3D&reserved=0 | https://landmarkit.service-now.com ] 

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