Subject: RE: Collection references - 6249246452 , 6248169774 , 6248817233
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>
Date: Wed, 3 Feb 2021 08:28:37 +0000

Go ahead as an exception.

Mention in notes that customer is threatening to raise it to MOC

@Shakeeb Arsalan<mailto:[email-masked]> @Fauzan Ahmad, Musalman<mailto:[email-masked]> @seeta.seeta<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, February 2, 2021 5:07 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Samer Salmeh <[email-masked]>
Subject: Re: Collection references - 6249246452 , 6248169774 , 6248817233

External email sender, please take precaution.
Hi Jessie,

Please find below the requested details:

Order : 6249246452, RMA: 1000443408
Order date: Nov 29, 2020
Total refund amount: SAR 96.3
Items:
161866616 - - Textured Slip-On Walking Shoes - Shoexpress
161640197 - - Textured Jumper with Round Neck and Drop Shoulder Sleeves - Splash
161252816 - - Printed Top with Round Neck and Short Sleeves - Splash
161556416 - - Striped Shirt with Extended Cap Sleeves and Spread Collar - Splash

Order : 6248169774, RMA: 1000397612
Order date: Nov 27, 2020
Total refund amount: SAR 58.22

Items:
161988388 - - Juniors Checked Pullover with Long Sleeves - Babyshop
161945349 - - Juniors Applique Detail Sweater with Long Sleeves - Babyshop

Order : 6248817233, RMA: 1000397642
Order date: Nov 27, 2020
Total refund amount: SAR 67.4

Items:
162203124 - - Textured Lace-Up Walking Shoes - Shoemart

Customer is also threatening for MOC.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 23, 2021 12:27:22 PM
Subject: RE: Collection references - 6249246452 , 6248169774 , 6248817233

@Shakeeb Arsalan<mailto:[email-masked]>

What's the total of each order?

Can you provide the items to be returned for each and total?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 22, 2021 2:38 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
Subject: Re: Collection references - 6249246452 , 6248169774 , 6248817233

External email sender, please take precaution.
Hi Team,

Any update here ?

Regards
Shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shatakshi Pandey" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Bhaskar Mandelia" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 16, 2021 4:02:11 PM
Subject: RE: Collection references - 6249246452 , 6248169774 , 6248817233

@Shatakshi Pandey<mailto:[email-masked]>

Not sure what we can do for these orders since when we escalate to Aramex, they keep on asking for the pick up reference.

When we escalate to Fareye, they are unable to pull up the pick up reference for each order.

Collection is not happening for all 3 orders.

Please advise what can be done.

++

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 2, 2021 7:46 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Collection references - 6249246452 , 6248169774 , 6248817233

External email sender, please take precaution.
Hi Team,

Please assist on the below, Fareye team is unable to fetch the collection reference as they are receiving an error as mentioned below. We have already ccreated a new AWB and tried providing to them but the same error is coming.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "FarEye Support" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 2, 2021 12:04:11 PM
Subject: Re: Re: Collection references - 6249246452 , 6248169774 , 6248817233

Dear Apoorv,

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in the next business day we will proceed with the ticket closure.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9cb41accfe3444b45a1b08d8c77b6e3b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478680252927769%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hHolMrYG9N4uMzAcXv%2BHIpCtxsP8yCcFy22nHtvXCLo%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9cb41accfe3444b45a1b08d8c77b6e3b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478680252937759%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FVKmwNSO7HxJmhyNoKkKAfiCmKLL%2FGtUtHTD5mIQliA%3D&reserved=0> to check the details.
Thanks and Regards,

Nishant Kamal
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9cb41accfe3444b45a1b08d8c77b6e3b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478680252937759%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YEK%2B%2BoNnY%2BIedgi6bhQg87X4WmGZVltDC8zGz0eb%2BYg%3D&reserved=0>
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On Fri, 1 Jan at 3:09 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Apoorv,

We would like to inform you that we are getting error response for the shared AWB numbers " 46397792722, 46397792895, 46397792571 "

Below is the response :

["Pickup.ExistingShipments[0].Number - Shipment is already associated with another pickup"]}

Due to this response collection, the collection reference number is not generated for the shared AWBs.

This needs to be checked with the Aramex team.

Let us know for further assistance.

Thanks for your kind cooperation.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9cb41accfe3444b45a1b08d8c77b6e3b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478680252947762%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zgPfsjDdWVc8nYknB%2FLjaHTUJ9NdwWedV7i%2FxCtJY0w%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9cb41accfe3444b45a1b08d8c77b6e3b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478680252957756%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kYG7ClYCBU1%2BZvsl%2BY9Qj3Nb74B%2BfeGU2hchxSvkSmc%3D&reserved=0> to check the details.
Thanks and Regards,

 Ayushi Singh, Technical Engineer
 FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9cb41accfe3444b45a1b08d8c77b6e3b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478680252967753%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UBoHwVxgq9PHuKhFUnqrRVZx9ieSwnjKXhiBBO9jn2w%3D&reserved=0>

Call: +91 7065956595
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On Fri, 1 Jan at 2:51 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Apoorv,

Greeting from FarEye!
We have received your concern regarding collection references.
We will revert you back as soon as we have an update or need any details to proceed further.
We are working on the same.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9cb41accfe3444b45a1b08d8c77b6e3b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478680252997739%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HokX%2BO3Cb9ldfZrSzW4SdYJL3IQG8PWepwQ5%2FgLNZ%2BA%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9cb41accfe3444b45a1b08d8c77b6e3b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478680253007732%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=iFCcrp0eq07iuiobPURCnTxMYpOBPlA9R0aX%2FBpI%2Fts%3D&reserved=0> to check the details.
Thanks and Regards,

 Ayushi Singh, Technical Engineer
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Call: +91 7065956595
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On Fri, 1 Jan at 2:20 PM , Apoorv Joshi <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order Number: 6249246452 , 6248169774 , 6248817233
AWBs: 46397792722, 46397792895, 46397792571

Kindly share collection reference for the above AWBs.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 1, 2021 2:14:24 PM
Subject: Collection references

Hi Team,

We request you to provide the Alphanumeric Collection references for the Following:

AWBs (46397792722) (46397792895) (46397792571)

Regards
Samer

188368:211857

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com