Subject: RE: Refund approval#6265774073
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 2 Feb 2021 13:44:21 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, February 2, 2021 5:23 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Refund approval#6265774073

External email sender, please take precaution.
Hi Team

Please check and advise regarding the following issue.

Regards
Shakeeb
________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 2, 2021 5:25:23 PM
Subject: Refund approval#6265774073

Hi Team

Problem Statement: Refund approval.

Ticket ID: 2009129
Child Ticket: 2010484 : no response from WH
Order Date : Jan 20, 2021
Order ID: 6265774073
Tracking ID: FP0120210001352
Total Price: 170 SAR

Issue Description: Customer placed order for 11 items but as per the customer he/she has only received 7 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side. The missing item are: 161432721  - 161432726 - 160112021 - 162866385

Customer's history: the customer with us from Jan-2021, and this the first order as hypris.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,

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