Subject: RE: proof of collection: Case id - 2020426 Order Number: 9630298588
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Leizel Sanchez <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Tue, 2 Feb 2021 13:37:54 +0000

Hi team,

Raised to tech to get the proof of collection.
INC0969143

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, February 2, 2021 2:59 PM
To: Apoorv Joshi <[email-masked]>; Leizel Sanchez <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Subject: RE: proof of collection: Case id - 2020426 Order Number: 9630298588
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Please get the proof of collection.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 1, 2021 3:20 PM
To: Leizel Sanchez <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: proof of collection: Case id - 2020426 Order Number: 9630298588

External email sender, please take precaution.
Hi Leizel,

Kindly assist us in the below issue as the customer is still chasing us if he can collect his order. Kindly look into it and let us know if the shipment is still at the store and if not then help us with the proof of collection.

Thank you for your help.

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 29 January, 2021 13:54:07
Subject: proof of collection: Case id - 2020426 Order Number: 9630298588

Hi Team,

Kindly note that the customer is still chasing us, if he can collect the order.

Problem statement: The customer has reported that he has not collected his order however as per the order status on Hybris it has already been collected on 1/24/2021

Case id - 2020426
Order Number: 9630298588
Order Created:1/22/2021

Order Delivery Mode: Store pickup
Store: Splash21015

Assistance required: Kindly look into the issue and provide the proof of collection or let us know if he can collect the order if not collect.

Regards,
Manish

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