Subject: Re: RRN request #6255902169
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 2 Feb 2021 06:17:57 -0700 (MST)

Hi Team, 

Please assist in getting the refund RRN on the below case. Customer has already allowed 3 weeks and have checked with their bank but they are denying receiving the refund. As per hybris the refund was manually done by payfort. As per MADA failed transaction sheet with RRN's, this order can not be found in the shared sheet. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, February 2, 2021 6:43:46 PM 
Subject: RRN #6255902169 

Hi Team, 

Order Id: 6255902169 

Code: 202012191715316255902169 

The refund rejected thrice from 19/12/2021 and as per customer till now not received the amount. 

Kindly assist on the below case. Rejected refund case, customer already allowed 3 weeks and still complaining they did not receive the refund. We have also checked the MADA sheet for failed transaction already for RRN but the order is not in the sheet. 

Please advise further. Thank you for your help! 

Regards, 

Samer