Subject: RRN #6255902169
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 2 Feb 2021 06:13:46 -0700 (MST)

Hi Team, 

Order Id: 6255902169 

Code: 202012191715316255902169 

The refund rejected thrice from 19/12/2021 and as per customer till now not received the amount. 

Kindly assist on the below case. Rejected refund case, customer already allowed 3 weeks and still complaining they did not receive the refund. We have also checked the MADA sheet for failed transaction already for RRN but the order is not in the sheet. 

Please advise further. Thank you for your help! 

Regards, 

Samer