Subject: Refund approval#6265774073
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Tue, 2 Feb 2021 04:55:23 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 2009129 
Child Ticket: 2010484 : no response from WH 
Order Date : Jan 20, 2021 
Order ID: 6265774073 
Tracking ID: FP0120210001352 
Total Price: 170 SAR 
Issue Description: Customer placed order for 11 items but as per the customer he/she has only received 7 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side. The missing item are: 161432721 - 161432726 - 160112021 - 162866385 

Customer's history: the customer with us from Jan-2021, and this the first order as hypris. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards,