Subject: RE: Refund issue #6244174702
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 2 Feb 2021 11:16:43 +0000

Hi team,

Issue raised to tech to republish RMA
REQ0212864<https://landmarkit.service-now.com/sc_request.do?sys_id=af55ef46db82a05034fed4bdd3961935&sysparm_record_target=sc_request&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_default>

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, February 2, 2021 2:39 PM
To: Faraz Lohani <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: FW: Refund issue #6244174702

@Faraz Lohani<mailto:[email-masked]>

For your action please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 1, 2021 7:31 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; AHMED ISMAT <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue #6244174702

External email sender, please take precaution.
Hi Team,

The customer has informed that he had returned the following items at the store and shared return receipt however there is no RMA created in this order.

Kindly assist us publish the RMA for the below items and get the refund processed.

Order id - 6244174702

Item:
162122854 - - Juniors Embroidered T-shirt with Full Length Jog Pants                       SAR24.00
162205593 - - Juniors Printed Long Sleeves T-shirt and Full Length Pyjama Set       SAR24.00
162205605 - - Juniors Graphic Print T-shirt and Pyjama Set                                       SAR24.00
160911984 - - Juniors Hooded Closed Feet Sleepsuit                                                 SAR38.00

Thank you for your help.

Regards,
Apoorv

________________________________
From: "AHMED ISMAT" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 26 January, 2021 13:46:11
Subject: Refund approval #6244174702

Hi Team,

Problem Statement: Refund approval
Order Date : Nov 19, 2020
Order ID: 6244174702

Assistance Required: Need Refund approval
Issue Description: As per hybris the is no Return Requests and customer inform us that he already returned the item to store.
Item:
162122854 - - Juniors Embroidered T-shirt with Full Length Jog Pants                       SAR24.00
162205593 - - Juniors Printed Long Sleeves T-shirt and Full Length Pyjama Set       SAR24.00
162205605 - - Juniors Graphic Print T-shirt and Pyjama Set                                       SAR24.00
160911984 - - Juniors Hooded Closed Feet Sleepsuit                                                 SAR38.00

kindly check the case and do the needful.

Regards,
Ahmed Ismat

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com