Subject: Re: RRN With reference to order #6257992045
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Yahya <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 2 Feb 2021 04:13:36 -0700 (MST)

Hi Jessie/Malik, 

Kindly asisst on the below case. Rejected refund case, customer already allowed 3 weeks and still complaining they did not receive the refund. We have also checked the MADA sheet for failed transaction already for RRN but the order is not in the sheet. 

Please advise further. Thank you for your help! 

Regards, 
Apoorv 

From: "Yahya" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, January 24, 2021 9:36:22 PM 
Subject: RRN With reference to order #6257992045 

Hi Team, 

With reference to order #6257992045 

The refund has been done on 1/3/21 (shared with payfort). But customer still complaining that he has not got the refund. We request you to please share the RRN. 

Regards, 
Yahya