Subject: RE: RRN Request: 6241629755
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 2 Feb 2021 11:05:28 +0000

@Apoorv Joshi<mailto:[email-masked]>

RRN 31721305266

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, February 1, 2021 4:49 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: RRN Request: 6241629755

External email sender, please take precaution.
Hi Team,

The customer is still chasing us for the refunds with respect to the below order for RMAs 1000186652 and 1000186657 as these are the rejected refund scenarios.

The refund from our side were processed from our side on 11/29/2020 and the refund status were "Manually refunded by payfort"

We request you to please provide the RRN number for these refunds.

Thank you for your help.

Regards,
Apoorv

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 25 January, 2021 18:45:22
Subject: RRN Request

Hi Team,

Problem Statement: Refund complaint.

Order Date : Nov 13, 2020
Order ID: 6241629755
RMA:  1000186657

Assistance Required: please provide the customer with ( RRN).

The customer confirmed that the amount not refunded.

Issue Description: Refund complaint.

Regards,
Ezzaldeen

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