Subject: RE: Home Centre: Damaged item Order Number: 8219202274, Item Name: 161935910 - - Cornell 6-Seater Dining Set
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Tejinder Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Karthik Thirumurthy <[email-masked]>, Murugapandian Mani <[email-masked]>, Midhun Madhu <[email-masked]>, seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Wasim Qureshi <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 2 Feb 2021 08:34:02 +0000

@Apoorv Joshi<mailto:[email-masked]>

Find the attached reply from Tejinder.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, January 26, 2021 1:56 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Tejinder Singh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Karthik Thirumurthy <[email-masked]>; Jessie Caparas <[email-masked]>; Murugapandian Mani <[email-masked]>; Midhun Madhu <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Wasim Qureshi <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Home Centre: Damaged item Order Number: 8219202274, Item Name: 161935910 - - Cornell 6-Seater Dining Set

External email sender, please take precaution.
Hi Team,

Please assist in getting an update on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Wasim Qureshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 25, 2021 7:18:09 PM
Subject: Re: Home Centre: Damaged item Order Number: 8219202274, Item Name: 161935910 - - Cornell 6-Seater Dining Set

Hi Team,

Please update on the below issue.
The customer is chasing us

Regards
shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "tejinder singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "wasim qureshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 11, 2021 3:07:47 PM
Subject: Re: Home Centre: Damaged item Order Number: 8219202274, Item Name: 161935910 - - Cornell 6-Seater Dining Set

Hi Tejinder,

We have informed the same with the customer the chair has been replaced however the customer is denying that the the item has not been replaced however our team has visited to check the issue and returned without replacing it.

We request you to please call the customer directly at contact number +96560092220 and assist us in closing the case as the customer is asking for the exact date on which the item will be replaced.

For reference see the attached screenshot below and do the needful.

Regards,
Fauzan

________________________________
From: "tejinder singh" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "wasim qureshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 3 January, 2021 10:03:55
Subject: RE: Home Centre: Damaged item Order Number: 8219202274, Item Name: 161935910 - - Cornell 6-Seater Dining Set

Hi @Apoorv Joshi<mailto:[email-masked]>

Chairs replaced already.

Regards,
Tejinder Singh.

From: Apoorv Joshi
Sent: Saturday, January 02, 2021 12:50 PM
To: Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Home Centre: Damaged item Order Number: 8219202274, Item Name: 161935910 - - Cornell 6-Seater Dining Set

External email sender, please take precaution.
Hi Team,

Please be informed that with respect to the order id - 8219202274 the customer has received the damaged item: 161935910 - - Cornell 6-Seater Dining Set.

We request you to please assist us to arranging the return for the same.

Thank you for your help.

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 2 January, 2021 15:13:50
Subject: Home Centre: Damaged item Order Number: 8219202274, Item Name: 161935910 - - Cornell 6-Seater Dining Set

Hi Team,

Problem statement: The customer has received the damaged items. There is a scratch on the chair.

Order Number: 8219202274
Order Created: 11/30/2020
Delivery date: 12/12/2020
Item Name: 161935910 - - Cornell 6-Seater Dining Set
Item cost: KWD 89.00

Assistance Required: Kindly look into it and check if the item can be replaced or return and a refund can be arranged.

For reference see that attachment and do the needful.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Dmaged wwd item - 8219202274
From: Tejinder Singh <[email-masked]>
To: Anas Abukhashabeh <[email-masked]>, Hckdelivery Dept <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, ecom cskuwait <[email-masked]>, Malik Ismail <[email-masked]>, Nour Hanayneh <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Rawan Barghouth <[email-masked]>, Ali Mkhaimer <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Ruba Dabbas <[email-masked]>, Murugapandian Mani <[email-masked]>
Date: Mon, 1 Feb 2021 06:48:56 +0000

Dear Team,

Item replaced.

Regards,
Tejinder Singh.

-----Original Message-----
From: Anas Abukhashabeh
Sent: Saturday, January 30, 2021 5:58 PM
To: Hckdelivery Dept <[email-masked]>; Tejinder Singh <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; ecom cskuwait <[email-masked]>; Malik Ismail <[email-masked]>; Nour Hanayneh <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Rawan Barghouth <[email-masked]>; Ali Mkhaimer <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Ruba Dabbas <[email-masked]>
Subject: Dmaged wwd item - 8219202274

External email sender, please take precaution.

Hello team,

Kindly note the customer has placed the below order since Nov 30, 2020 and the order was delivered on Dec 12, 2020.

Please note that the customer received the below item with a manufacturer's fault and we have escalated it for the first on Dec 19, 2020 and until now the customer contacts us daily confirming the item is not replaced.

Item:  161935910 - - Cornell 6-Seater Dining Set AWB : 15352608219202274
Order: 8219202274
phone number: +96560092220

Kindly contact the customer and send the assembly team to check if the item can be fixed or if it should be returned and do the needful as soon as possible as the customer  has contacted us many times.

Kindly find the attached files for your reference.

Best regards,
Anas Abukhashabeh