Subject: RE: Missing Item & refund approval - 8225590400 - MOC case
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 2 Feb 2021 06:33:27 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, February 1, 2021 2:41 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Missing Item & refund approval - 8225590400 - MOC case

External email sender, please take precaution.
Hi Team,

Please assist regarding the following issue.

Regards
shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 21, 2021 12:24:09 AM
Subject: Missing Item - 8225590400 - MOC case

Hi Team,

Problem Statement: Missing items
Order Date:31/12/2020
Order ID: 8225590400
Tracking ID: FP0101210002035
Assistance Required: Need missing item

Issue Description: Customer placed order for 06 items but as per the customer he/she has only received 05 items, Under the consignment details we can see that all 06 items has been shipped from our side.

Customer history: 1 ITEMS OUT OF 06 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is 162618523 - - Juniors Tuff Deluxe Rocker with Toy Bar and the cost of the item is KWD:22.00.

The child ticket 1985346 was raised on Jan 14 and the status is closed without any response. Kindly assist with the refund for the missing item as customer is complaining that she will go to MOC if refund is not processed with in 2 days.

Regards,
Nikhil

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