Subject: FW: Proof of refund: Case id - 1866650 Order Number: 8218279066
From: Jessie Caparas <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 1 Feb 2021 16:44:29 +0000

I see you have refunded on Nov. 27.

Customer shared this statement.

Can you please advise?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, February 1, 2021 3:02 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re:Proof of refund: Case id - 1866650 Order Number: 8218279066

External email sender, please take precaution.
Hi Team,

With respect to the order id - 8218279066, The customer has reported that he had not received the refund and shared the bank statement for the same however as per Hybris ticket #03758004 the refund has already been processed from our side on 12/20/2020.

We request you to please look into it and share the proof of refund in details.

Thank you for your help.

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 28 January, 2021 14:43:47
Subject: RRN number: Case id - 1866650 Order Number: 8218279066

Hi Team,

Problem statement - Refund processed however it is not reflecting in customer's account statement.

Order status: On Validation cancelled

Hybris ticket id - 03758004

Case id - 1866650
Order Number: 8218279066
Order Created: 11/27/2020

Refund amount: KWD 8.450
Refund date: 11/27/2020
Transaction ID as per the Hybris ticket: 202033298546709

Assistance required: Please look into the issue and help us with the RRN number for the above refunds

Regards,
Manish

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