Subject: Re: Refund issue #6244174702
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, AHMED ISMAT <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>
Date: Mon, 1 Feb 2021 08:30:49 -0700 (MST)

Hi Team, 

The customer has informed that he had returned the following items at the store and shared return receipt however there is no RMA created in this order. 

Kindly assist us publish the RMA for the below items and get the refund processed. 

Order id - 6244174702 

Item: 
162122854 - - Juniors Embroidered T-shirt with Full Length Jog Pants SAR24.00 
162205593 - - Juniors Printed Long Sleeves T-shirt and Full Length Pyjama Set SAR24.00 
162205605 - - Juniors Graphic Print T-shirt and Pyjama Set SAR24.00 
160911984 - - Juniors Hooded Closed Feet Sleepsuit SAR38.00 

Thank you for your help. 

Regards, 
Apoorv 

From: "AHMED ISMAT" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 26 January, 2021 13:46:11 
Subject: Refund approval #6244174702 

Hi Team, 

Problem Statement: Refund approval 
Order Date : Nov 19, 2020 
Order ID: 6244174702 

Assistance Required: Need Refund approval 
Issue Description: As per hybris the is no Return Requests and customer inform us that he already returned the item to store. 
Item: 
162122854 - - Juniors Embroidered T-shirt with Full Length Jog Pants SAR24.00 
162205593 - - Juniors Printed Long Sleeves T-shirt and Full Length Pyjama Set SAR24.00 
162205605 - - Juniors Graphic Print T-shirt and Pyjama Set SAR24.00 
160911984 - - Juniors Hooded Closed Feet Sleepsuit SAR38.00 

kindly check the case and do the needful. 

Regards, 
Ahmed Ismat