Subject: Re: Refund rejected on Nov 17 and the refund not processed yet - 9613845472
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 1 Feb 2021 07:45:00 -0700 (MST)

Hi Team, 

Please share the RRN for the below case if the refund has been done as the refund was rejected on Nov 17, 2020 and customer was asked to allow 3 weeks. At this time there is no manual refund transaction in this order and the customer is also denying receiving this refund. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, January 29, 2021 11:10:10 PM 
Subject: Refund rejected on Nov 17 and the refund not processed yet - 9613845472 

Hi Team, 

With regards to Order ID 9613845472, the refund was rejected on Nov 17 and the customer is complaining that the refund is not yet credited to his account. Kindly share the RRN number under which the refund was processed manually by the Payfort team. 

Regards, 
Nikhil.