Subject: Refund approval. #9630864848
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 1 Feb 2021 07:42:00 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 2019086 
Child Ticket: 2019903 
Order Date : Jan 24, 2021 
Order ID: 9630864848 
Tracking ID: FC012521000495 
Total Price: AED:189 
Issue Description: Customer placed order for 1 items but as per the customer he/she has only received one item, Under the consignment details we can see that all 2 items has been shipped/Delivered from our side. According to the customer, the product package was received empty as shown in the pictures. 
The missing item is 160589834 - - Juniors 6-Bottle Steam Sterilizer the cost of the item is AED:189 

Customer's history: the customer with us from 11/14/20, and he placed 10 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Samer