Subject: Re: Refund follow on rejected #6241370144
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Mon, 1 Feb 2021 07:29:47 -0700 (MST)

Hi Team, 

Kindly asisst on the below case. Rejected refund case, customer already allowed 3 weeks and still complaining they did not receive the refund. We have also checked the MADA sheet for failed transaction already for RRN but the order is not in the sheet. 

Please advise further. Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, January 25, 2021 7:20:19 PM 
Subject: Refund follow on rejected #6241370144 

Hi Team, 

Order Id: 6241370144 

RMA: 1000282454 - 1000282460 - 1000282493 - 1000282464 

The refund rejected thrice from 03/12/2020 and as per customer till now not received the amount. 

Kindly check and do the needful. 

Regards, 
Samer