Subject: Re: RRN Request: 6241629755
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>
Date: Mon, 1 Feb 2021 05:49:06 -0700 (MST)

Hi Team, 

The customer is still chasing us for the refunds with respect to the below order for RMAs 1000186652 and 1000186657 as these are the rejected refund scenarios. 

The refund from our side were processed from our side on 11/29/2020 and the refund status were "Manually refunded by payfort" 

We request you to please provide the RRN number for these refunds. 

Thank you for your help. 

Regards, 
Apoorv 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 25 January, 2021 18:45:22 
Subject: RRN Request 

Hi Team, 

Problem Statement: Refund complaint. 
Order Date : Nov 13, 2020 
Order ID: 6241629755 
RMA: 1000186657 

Assistance Required: please provide the customer with ( RRN). 

The customer confirmed that the amount not refunded. 

Issue Description: Refund complaint. 
Regards, 
Ezzaldeen