Subject: RE: WWD Homecentre damaged item // 8223954191
From: Tejinder Singh <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Karthik Thirumurthy <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 1 Feb 2021 11:57:00 +0000

Dear Fauzan,

Item already replaced.

Regards,
Tejinder Singh.

From: Fauzan Ahmad . Musalman
Sent: Monday, February 01, 2021 10:26 AM
To: Karthik Thirumurthy <[email-masked]>; Tejinder Singh <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: WWD Homecentre damaged item // 8223954191
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 15, 2021 1:03:01 AM
Subject: WWD Homecentre damaged item // 8223954191

Hi Team,

Problem Statement:   WWD Homecentre damaged item

Order Date : 23/12/2020

Order ID: 8223954191
Tracking ID: 15500628223954191
Assistance Required: Damaged Item Received

Issue Description: Customer emailed us informing that she received the item on 31/12/2020 but the item which they recieved is damaged, customer also provided us the picture of damaged item.

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.
162752298 - - Jamie Single Bed with Drawer Storage - 120x200 cm                KWD 158.00    qty 2

Regards,
Shafeeque

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