Subject: RE: Refund Not Processed/9614388700
From: Eugene Ocoy <[email-masked]>
To: Faraz Lohani <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, PRINCE MALIK <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 1 Feb 2021 11:24:44 +0000

Hi Faraz,

The below tracking id still not received from the courier, hence not process.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Faraz Lohani <[email-masked]>
Sent: Sunday, January 31, 2021 7:36 PM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Eugene Ocoy <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; PRINCE MALIK <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: RE: Refund Not Processed/9614388700

HI @Eugene Ocoy<mailto:[email-masked]>,

Please look into the below matter as the item has been received as per the tracking ID in the WH and RMA not processed.
Kindly close the RMA.
Order ID: 9614388700
Tracking ID: RP111720000871
RMA: 1000174624

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 5:33 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed/9614388700
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Can you please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 30, 2021 8:22 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed/9614388700

External email sender, please take precaution.
Hi Team,

Please assist in processing the following RMA: 1000174624 for the below case. The RMA status is showing reached at warehouse. As per child ticket WH has not received the item. As per oracle we have not received it. Value of the item is AED 75. As per below tracking the item is delivered to our warehouse on Dec 11, 2020

Thank you for your help!

Regards,
Apoorv
________________________________
From: "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 19, 2021 4:23:26 PM
Subject: Refund Not Processed/9614388700

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Nov 15, 2020
Order ID: 9614388700
Tracking ID: RP111720000871
RMA: 1000174624
Assistance Required: Need refund for customer.
Issue Description: As per the Aramex website the return items has been returned to WH on 11 Dec 2020 and till now the RMA not processed kindly check and process the RMA asap and update us.

Regards,
Prince

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