Subject: Re: proof of collection: Case id - 2020426 Order Number: 9630298588
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Mon, 1 Feb 2021 04:20:15 -0700 (MST)

Hi Leizel, 

Kindly assist us in the below issue as the customer is still chasing us if he can collect his order. Kindly look into it and let us know if the shipment is still at the store and if not then help us with the proof of collection. 

Thank you for your help. 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Friday, 29 January, 2021 13:54:07 
Subject: proof of collection: Case id - 2020426 Order Number: 9630298588 

Hi Team, 

Kindly note that the customer is still chasing us, if he can collect the order. 

Problem statement: The customer has reported that he has not collected his order however as per the order status on Hybris it has already been collected on 1/24/2021 

Case id - 2020426 
Order Number: 9630298588 
Order Created:1/22/2021 

Order Delivery Mode: Store pickup 
Store: Splash21015 

Assistance required: Kindly look into the issue and provide the proof of collection or let us know if he can collect the order if not collect. 

Regards, 
Manish