Subject: Re:Proof of refund: Case id - 1866650 Order Number: 8218279066
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Date: Mon, 1 Feb 2021 04:02:26 -0700 (MST)

Hi Team, 

With respect to the order id - 8218279066, The customer has reported that he had not received the refund and shared the bank statement for the same however as per Hybris ticket # 03758004 the refund has already been processed from our side on 12/20/2020. 

We request you to please look into it and share the proof of refund in details. 

Thank you for your help. 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 28 January, 2021 14:43:47 
Subject: RRN number: Case id - 1866650 Order Number: 8218279066 

Hi Team, 

Problem statement - Refund processed however it is not reflecting in customer's account statement. 

Order status: On Validation cancelled 

Hybris ticket id - 03758004 

Case id - 1866650 
Order Number: 8218279066 
Order Created: 11/27/2020 

Refund amount: KWD 8.450 
Refund date: 11/27/2020 
Transaction ID as per the Hybris ticket: 202033298546709 

Assistance required: Please look into the issue and help us with the RRN number for the above refunds 

Regards, 
Manish