Subject: Re: Refund approval #6229985597
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, AHMED ISMAT <[email-masked]>, [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 03:52:57 -0700 (MST)

Hi Team, 

Order Date : Oct 4 , 2020 
Order ID: [ callto:6229985597 | 6229985597 ] 
Tracking ID: RP10060002680 
RMA: [ callto:1000046877 | 1000046877 ] 
The return is not yet submitted to the WH since Oct 8th. 
The customer is chasing us. 

Please do the needful on urgent basis. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "AHMED ISMAT" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Monday, February 1, 2021 4:19:57 PM 
Subject: Re: Refund approval #6229985597 

Hi Ismat, 

As per the tracking the item has not been submitted to the WH by the courier partner yet. 

Why are you checking with the WH and asking for refund approval ?? 

Please follow the correct flow. 

From: "AHMED ISMAT" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Sunday, January 31, 2021 2:20:45 PM 
Subject: Refund approval #6229985597 

Hi Team, 

Problem Statement: Refund approval 

Order Date : Oct 4, 2020 
Order ID: 6229985597 
Tracking ID: RP10060002680 
RMA: 1000046877 
Assistance Required: Need Refund approval 
Issue Description: As per the fareye delivered to RVP on Oct-19-2020 and WH Confirmed Not Received From Courier and customer claiming that he already returned the item. 
Item: 162626783 - - Solid Joggers with Pocket Detail and Elasticised Waistband SAR 51.3 
​ 
kindly check the case and do the needful. 

Regards, 
Ahmed Ismat