Subject: Re: Late Collection - 9620988088
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Dipesh Regmi <[email-masked]>, Ashish Karini <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>
Date: Mon, 1 Feb 2021 03:51:54 -0700 (MST)

Hi Team, 

Please assist in arranging the collection on the below case. Case already escalated to LMG multiple times but not getting any updates. Customer can be reached on 0552946369. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, January 14, 2021 5:15:19 AM 
Subject: Late Collection - 9620988088 

Hi Team, 

REATTEMPT DONE. 

Problem Statement: Late Collection 
Order Date : De 08, 2020 
Order ID: 9620988088 
Return Tracking ID: RP122120002284 
Assistance Required: Need urgent collection 

Issue Description: The customer has confirmed that the complete address for the collection is Dubai land / 4 direction building, and the mobile number of the customer is 0552946369. 

Kindly contact the customer and schedule the collection. 

Regards, 
Nikhil.