Subject: Re: LSM Tickets with no Agent Ownership
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Mon, 1 Feb 2021 02:34:57 -0700 (MST)

Hi Jessie, 

It is done. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Monday, February 1, 2021 2:40:31 PM 
Subject: RE: LSM Tickets with no Agent Ownership 

Thanks [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Do keep me posted once done. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Monday, February 1, 2021 12:54 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]> 
Subject: Re: LSM Tickets with no Agent Ownership 

External email sender, please take precaution. 

Hi Jessie, 

These tickts are chat tickets which need to be closed only. 
all the tickets will be closed by EOD. 

Regards 
Shakeeb 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Deeksha Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 1, 2021 2:10:23 PM 
Subject: LSM Tickets with no Agent Ownership 

Hi Team, 

I see tickets from November 2020 which are assigned to the LSM Automation Group and LSM Chat Auto Resolve Group and there are no agents owning these tickets. 

What are these tickets for and who is supposed to take care of these? 

	

Date 	

LSM Automation 	

LSM Chat Auto Resolve 	

Grand Total 

11/26/2020 	

3 	

3 

11/30/2020 	

1 	

1 

12/6/2020 	

1 	

1 

12/7/2020 	

1 	

1 

12/8/2020 	

1 	

1 

12/13/2020 	

1 	

1 

12/17/2020 	

1 	

1 

12/21/2020 	

42 	

42 

12/27/2020 	

43 	

43 

12/28/2020 	

42 	

42 

Grand Total 	

9 	

127 	

136 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

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