Subject: FW: [IMPORTANT] Customer Escalation
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 1 Feb 2021 09:12:40 +0000

@Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Fauzan Ahmad, Musalman<mailto:[email-masked]>

Kindly email this compensation voucher to the customer for order ID 9631605930

I’m in the process of getting this marked as not picked since it hasn’t been shipped to the store.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Nisha Balakrishna <[email-masked]>
Sent: Monday, February 1, 2021 12:52 PM
To: Raveen Sethupathy <[email-masked]>; Jessie Caparas <[email-masked]>; lmscontentqa <[email-masked]>; Julius Rodrigues <[email-masked]>; Marita Dsouza <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: [IMPORTANT] Customer Escalation

Dear Centrepoint Team,
The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.
Code: 334-M9D4-M1EM-N9MW-F|Start Date: 01.02.2021 00:00:00|End Date: 30.04.2021 23:59:00
Type: Serial Voucher|Concept: CENTREPOINT|Territory: UAE|Checkout Site: N/A
Value: 50 AED|Minimum Threshold Value: 55 AED|Maximum Discount: N/A|Combinable with other vouchers: TRUE
Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1
Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
Nisha Balakrishna
Ecommerce Content Merchandiser
Web Team | Landmark Group

From: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Date: Monday, February 1, 2021 at 12:36 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, lmscontentqa <[email-masked]<mailto:[email-masked]>>, Julius Rodrigues <[email-masked]<mailto:[email-masked]>>, Marita Dsouza <[email-masked]<mailto:[email-masked]>>, Nisha Balakrishna <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: [IMPORTANT] Customer Escalation

@Julius Rodrigues<mailto:[email-masked]> @Marita Dsouza<mailto:[email-masked]> @Nisha Balakrishna<mailto:[email-masked]>

Regards,

Raveen Sethupathy

Team Lead - Ecommerce Content Merchandising

Web Team | Landmark Group

m: +971566909499

t: +97145172141

________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 1, 2021 12:20 PM
To: lmscontentqa <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: [IMPORTANT] Customer Escalation

Hi @lmscontentqa<mailto:[email-masked]> @Raveen Sethupathy<mailto:[email-masked]>

Please issue a CP voucher worth AED 50 with a threshold of 55 valid for 3 months.

This is for order ID 9631605930

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 1, 2021 10:41 AM
To: Naseem Ahmad <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Vancheeswaran Seetharaman <[email-masked]<mailto:[email-masked]>>
Cc: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>; Vishu Jain <[email-masked]<mailto:[email-masked]>>
Subject: RE: [IMPORTANT] Customer Escalation

Thanks Naseem.

@Mohd Rafeeq<mailto:[email-masked]> – Need your help with the SOP on this.

I prefer disabling one C&C store to proposition change for all the stores.

@Jessie<mailto:[email-masked]> – If tech team marks this as “not picked”, would this order still go to the store?

--

Thanks and Regards,

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C59ace2e85ebb4135317b08d8c68e9249%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637477662955265589%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AS6neWUZDvxHNu8OGikLy%2BkP2aGbtQAm%2B2RXU7pzl14%3D&reserved=0>

From: Naseem Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 1, 2021 9:55 AM
To: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Vancheeswaran Seetharaman <[email-masked]<mailto:[email-masked]>>
Cc: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>; Vishu Jain <[email-masked]<mailto:[email-masked]>>
Subject: RE: [IMPORTANT] Customer Escalation

Dear Ritesh ,

In line with the discussion yesterday few call outs

  1.  SOP needs to be there in case any store is going for a stock take – No new orders for that Store should be allowed atleast 2-3 days before Stock take is planned , in case this is not feasible need to amend the delivery proposition during stock take , as done for the DC stock take
  2.  For any re-routing of the shipment this needs to be taken up with LMIT , as for this system status needs to be changed across the various systems
  3.  For the said order , as the order is already shipped out we cannot cancel the same , and this will be delivered to the store, will suggest store teams to action accordingly

Thanks & Regards

Naseem Ahmad

Manager- Supply Chain

Landmark Tower ,Dubai Marina, P O Box 25030. UAE

Direct : +9714 – 5174363, Mob: +97152 – 8836876

Website : www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C59ace2e85ebb4135317b08d8c68e9249%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637477662955275587%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RsiTwhQECv8sA25q8pgJdCowQacQjBwYQGcrFSBxh40%3D&reserved=0>

From: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 8:24 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>; Vancheeswaran Seetharaman <[email-masked]<mailto:[email-masked]>>
Cc: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>
Subject: [IMPORTANT] Customer Escalation

Hi All,

This entire case has been some crazy episode. Customer called me as many as 15+ times, out of which I missed his call few times and eventually ended up talking to him atleast 4-5 times. Customer is furious now & helplessly wants to cancel the order.

@Naseem<mailto:[email-masked]> , @Anwar<mailto:[email-masked]> , @Mustehsan<mailto:[email-masked]>, @Mohd Rafeeq<mailto:[email-masked]> – Background for you:

  *   Customer placed a C&C order on 28th @ Al Ghurair Centre Store
  *   29th was a Friday for MDC was off and the dispatch couldn’t happen till Saturday
  *   31st onwards the store started the stock-take activity to stopped receiving the same to MDC
  *   CS Team agent asked customer to stay put and promised to call back in some time. She never reached out to the customer again during the entire day. We need to check our follow-up SOPs and send out a strong message to the agency on this
  *   Customer was leaving for India and order items again via a COD order which costed him some extra money, which he wants reimbursed
  *   The customer didn’t get the order even on the 4th day as we didn’t receive quick response from the relevant stakeholders

My thoughts on what could have been done differently:

  *   Need to align all stakeholders during such future stock-take events (DC, Ecom, CS) so that they can provide the right info to the customer
  *   Can we divert the orders to nearby C&C orders during stock-take?
  *   How do the customers get the contact numbers of internal LMG employees?

Next Steps:

  *   @Vancheeswaran<mailto:[email-masked]> – We’d need your support in cancelling the order at DC level itself to avoid any double refund to the customer
  *   @Jessie<mailto:[email-masked]> – Please ensure that we refund the customer on priority and there’s no duplication of refund. You can share an additional GC/my-credits as an apology gesture (50 AED)

--

Thanks and Regards,

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C59ace2e85ebb4135317b08d8c68e9249%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637477662955285582%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=66reKyMdgt7bDuhbezM1zhi72CBlv7jdqx%2BeuOJZSo0%3D&reserved=0>

From: Ritesh Sharma
Sent: Sunday, January 31, 2021 7:50 PM
To: Deepesh Lokayya <[email-masked]<mailto:[email-masked]>>; Deepak Baniya <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Mohammad Yusuf <[email-masked]<mailto:[email-masked]>>; Joshi Krishnanand <[email-masked]<mailto:[email-masked]>>; Alok Ranjan <[email-masked]<mailto:[email-masked]>>; Vancheeswaran Seetharaman <[email-masked]<mailto:[email-masked]>>
Cc: Aji Chacko <[email-masked]<mailto:[email-masked]>>; TPT mgt rna <[email-masked]<mailto:[email-masked]>>; Pakkir Kader Maideen <[email-masked]<mailto:[email-masked]>>; Mohammed Kaleel <[email-masked]<mailto:[email-masked]>>; Binu George <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Escalation

Hi @Deepesh<mailto:[email-masked]>

Would it possible for you to cancel this order at your end?

Customer doesn’t want this order anymore.

--

Thanks and Regards,

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C59ace2e85ebb4135317b08d8c68e9249%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637477662955295577%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jYkjTrRoSAbir%2BS20zlSFT%2BZyvVgSouZs%2FOOzxw%2BqwM%3D&reserved=0>

From: Deepesh Lokayya <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 7:32 PM
To: Deepak Baniya <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Mohammad Yusuf <[email-masked]<mailto:[email-masked]>>; Joshi Krishnanand <[email-masked]<mailto:[email-masked]>>; Alok Ranjan <[email-masked]<mailto:[email-masked]>>; Vancheeswaran Seetharaman <[email-masked]<mailto:[email-masked]>>
Cc: Aji Chacko <[email-masked]<mailto:[email-masked]>>; TPT mgt rna <[email-masked]<mailto:[email-masked]>>; Pakkir Kader Maideen <[email-masked]<mailto:[email-masked]>>; Mohammed Kaleel <[email-masked]<mailto:[email-masked]>>; Binu George <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Escalation

Dear Sameer,

Tour is created now. And Without invoicing we are not able to Retrieve and Dispatch the Stock please advise…

Regards,

Deepesh Lokayya

OMEGA Distribution Centre

Dubai, United Arab Emirates

Landline:048231599

Mobile : +971507606381

From: Deepak Baniya <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 6:43 PM
To: Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Deepesh Lokayya <[email-masked]<mailto:[email-masked]>>; Mohammad Yusuf <[email-masked]<mailto:[email-masked]>>; Joshi Krishnanand <[email-masked]<mailto:[email-masked]>>; Alok Ranjan <[email-masked]<mailto:[email-masked]>>; Vancheeswaran Seetharaman <[email-masked]<mailto:[email-masked]>>
Cc: Aji Chacko <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Escalation

Dear Sameer,

Tour was not created due to store having stock take.

Please find the tour as requested.

@Deepesh Lokayya<mailto:[email-masked]> - FYI

Tour ID

Concept

Ship destination

Store Name

Dolly

Totes

Total Volume

Total Totes/ CTNS

CNC-1122001310121

BS

21168

BS-CP - Al Ghurair Centre

3

20

3

20

Grand Total

3

20

3

20

Thanks & Regards:

Deepak Baniya

☎: 971 (4) 8231646

[mobile]: +971-545783327

OMEGA Distribution Centre
Landmark Group

From: Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 6:17 PM
To: Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Deepesh Lokayya <[email-masked]<mailto:[email-masked]>>; Mohammad Yusuf <[email-masked]<mailto:[email-masked]>>; Joshi Krishnanand <[email-masked]<mailto:[email-masked]>>; Alok Ranjan <[email-masked]<mailto:[email-masked]>>; Deepak Baniya <[email-masked]<mailto:[email-masked]>>; Vancheeswaran Seetharaman <[email-masked]<mailto:[email-masked]>>
Cc: Aji Chacko <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Escalation

@Deepak Baniya<mailto:[email-masked]> Why this tour was not created ?Please check and let us know .

@Deepesh Lokayya<mailto:[email-masked]>follow and send this to store immediately ,,,

@Vancheeswaran Seetharaman<mailto:[email-masked]> Can you please intervene   and help us to find out the reason for missing  CandC tours

Regards Sameer

From: Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>
Sent: 31 January 2021 18:07
To: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Deepesh Lokayya <[email-masked]<mailto:[email-masked]>>; Mohammad Yusuf <[email-masked]<mailto:[email-masked]>>; Joshi Krishnanand <[email-masked]<mailto:[email-masked]>>; Alok Ranjan <[email-masked]<mailto:[email-masked]>>
Cc: Aji Chacko <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Escalation

++ @Alok Ranjan<mailto:[email-masked]>

Best Regards!

M.Hussain

Operation Executive - Centrepoint

M : +971 561 997 151

From: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 5:57 PM
To: Deepesh Lokayya <[email-masked]<mailto:[email-masked]>>; Mohammad Yusuf <[email-masked]<mailto:[email-masked]>>; Joshi Krishnanand <[email-masked]<mailto:[email-masked]>>
Cc: Aji Chacko <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Escalation

Hi @Joshi Krishnanand<mailto:[email-masked]>

This is a high priority case.

We need to send this order to the store as soon as possible ie. Within 2hrs

Please get this fixed asap

--

Thanks and Regards,

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C59ace2e85ebb4135317b08d8c68e9249%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637477662955305574%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=t6nl3VOGlJYvq87VWQRSETBmkOCUmAx0uCvpvN1cs9g%3D&reserved=0>

From: Deepesh Lokayya <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 5:38 PM
To: Mohammad Yusuf <[email-masked]<mailto:[email-masked]>>; Joshi Krishnanand <[email-masked]<mailto:[email-masked]>>
Cc: Aji Chacko <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Escalation

Dear Yusuf,

Below C&C Tours is not crated

@Joshi Krishnanand<mailto:[email-masked]> can you please check there is any issues on Below Unit id Still Tours Is Not Crated..

Load Unit ID

Qty

Avail. Qty

State

Kind

Main Transport Unit

Place

Ship destination

Stock order ID

Rel. date

Owner Concept Id

Lot

ASN ID

2000954750LM

1

0

In store

With inventory

2000954750LM

0001.OS.22.21.OS221007211410

21168

1274765196

2021-01-30 11:49:32.932

21

EMDC00000324

TRACKING_ID

INVOICE_NO

PARTNER_CODE

CONTAINER_ID

SORTATION_TOTE_ID

PALLET_ID

STORE

STORE_NAME

DISPATCH_DATE

963160593010880000

9631605930

CNC

ECUAE1410134826

MSRT1020004468

MDCPLT0163

21168

CP - Al Ghurair Centre

28-Jan-21

Regards,

Deepesh Lokayya

OMEGA Distribution Centre

Dubai, United Arab Emirates

Landline:048231599

Mobile : +971507606381

From: Mohammad Yusuf <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 5:15 PM
To: Deepesh Lokayya <[email-masked]<mailto:[email-masked]>>
Cc: Aji Chacko <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>
Subject: FW: Customer Escalation

Dear Deepesh

Please check and revert quickly on below.

Regards

Mohammad  Yusuf

OMEGA Distribution Centre

Direct Line: +971 4 809 4675

Mobile: +971 56 8410 805

From: Aji Chacko
Sent: Sunday, January 31, 2021 4:57 PM
To: Mohammad Yusuf <[email-masked]<mailto:[email-masked]>>
Subject: FW: Customer Escalation

From: Aji Chacko
Sent: Sunday, January 31, 2021 4:53 PM
To: Rasal Rana <[email-masked]<mailto:[email-masked]>>; Deepesh Lokayya <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Escalation

Dear Deepesh

Waiting for your confirmation

From: Rasal Rana <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 1:30 PM
To: Deepesh Lokayya <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Saravana Ganapathy <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Escalation

Dear Deepesh,

Can you pls check the delivery status for the below CNC order.

TRACKING_ID

INVOICE_NO

PARTNER_CODE

CONTAINER_ID

SORTATION_TOTE_ID

PALLET_ID

STORE

STORE_NAME

DISPATCH_DATE

963160593010880000

9631605930

CNC

ECUAE1410134826

MSRT1020004468

MDCPLT0163

21168

CP - Al Ghurair Centre

28-Jan-21

Thanks-

Rasal Rana

0553314405

From: Aji Chacko <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 12:42 PM
To: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Rasal Rana <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Saravana Ganapathy <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Escalation

Dear Rasal,

Below mentioned order shipped from EMDC on 30TH After noon . pls check it

Order No. – 9631605930

Regards

Aji

From: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 12:40 PM
To: Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Saravana Ganapathy <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Escalation

Hi @Ravi Sankar  Podiyattillam<mailto:[email-masked]>

Why was there a delay in shipping the products from the order dates 28th Jan?

Customer is complaining that the order he placed yesterday is out for delivery, however no response on the order placed on 28th !!

--

Thanks and Regards,

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C59ace2e85ebb4135317b08d8c68e9249%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637477662955305574%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=t6nl3VOGlJYvq87VWQRSETBmkOCUmAx0uCvpvN1cs9g%3D&reserved=0>

From: Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 12:36 PM
To: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Saravana Ganapathy <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Escalation

Dear Ritesh

Our Ecom operation will start on 4 PM onwards, at that time we will pick and shipped these orders

Regards

Ravisankar

From: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 12:27 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Escalation

Hi @Ravi Sankar  Podiyattillam<mailto:[email-masked]> & @Aji Chacko<mailto:[email-masked]>

Can you please check the status of this order and get back urgently?

--

Thanks and Regards,

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C59ace2e85ebb4135317b08d8c68e9249%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637477662955315567%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UFbfhTmXoi2qks4hyKi0YTvdlZrGjBXxIfJMQk0C59E%3D&reserved=0>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 12:21 PM
To: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Escalation
Importance: High

@Ritesh Sharma<mailto:[email-masked]>

Order date is January 28.

Status is still showing ready to shipped.

@Deepak Damodaran<mailto:[email-masked]> did we ship this to the store?

Can you please share the manifest?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 12:04 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Customer Escalation

Hi @Jessie<mailto:[email-masked]>

One customer reached out to me wrt the following order.

Can you please let me know where is it stuck?

Customer Name - Mr. Ranjan

Order No. – 9631605930

Mobile - 0553248195

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Thanks and Regards,

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C59ace2e85ebb4135317b08d8c68e9249%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637477662955325566%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rIbZfm5Wj%2FTUtHWeaVX67RXnZSspscOq4yG0%2Fv0V7i4%3D&reserved=0>

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