Subject: Quality report Jan' 2021 (Week 2)
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>
Cc: Saurabh <[email-masked]>, deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 1 Feb 2021 05:38:08 +0000

Hi Team,

Please find the below quality score for January 2021 (week 2) and points discussed during the calibration session.

  *   Spelling, grammatical error, punctuation and sentence formation need focus and improvement.
  *   Use of correct phrases and or sentences
  *   Willingness to help should be shown on every interaction with customer, wherever it is required - friendly tone and building rapport.

It's great to see that the scores are improving for the team.

Do share the feedback with every agent and mark an email to the fatal scorers.

AGENT NAME
SCORES
Nikhil Bishnoi
99%
Omar Al Zubariya
98%
Osama Qaid
97%
Arunjay Raj
97%
Samer
96%
Prince Malik
95%
Hamza
94%
Manish Kumar
94%
Sohaib
94%
Mayar
93%
Yazed
93%
Fahim
92%
Yasser
92%
Saeedurrahman
92%
Murshed
92%
Juhi Goel
92%
Abdallah Ahemad
91%
Shafeeque
91%
Algaili
91%
Tawfik
90%
Almustafa
89%
Fatma
89%
Ismat
89%
Mazim
87%
Kishan Singh
85%
Mohammad Humayun
84%
Yahya
81%
Mohd. Salman
75%
Grand Total
90%

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

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