Subject: Fwd: Missing Item - 8225590400 - MOC case
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Sun, 31 Jan 2021 09:56:00 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, 29 January, 2021 22:46:32 
Subject: Fwd: Missing Item - 8225590400 - MOC case 

Hi Team, 

Any update? 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 27 January, 2021 02:22:05 
Subject: Fwd: Missing Item - 8225590400 - MOC case 

Hi Team, 

Any update? 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, 23 January, 2021 04:13:03 
Subject: Fwd: Missing Item - 8225590400 - MOC case 

Hi team, 

Kindly escalate. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, 21 January, 2021 00:24:09 
Subject: Missing Item - 8225590400 - MOC case 

Hi Team, 

Problem Statement: Missing items 
Order Date:31/12/2020 
Order ID: 8225590400 
Tracking ID: FP0101210002035 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 06 items but as per the customer he/she has only received 05 items, Under the consignment details we can see that all 06 items has been shipped from our side. 

Customer history: 1 ITEMS OUT OF 06 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 162618523 - - Juniors Tuff Deluxe Rocker with Toy Bar and the cost of the item is KWD:22.00. 

The child ticket 1985346 was raised on Jan 14 and the status is closed with out any response. Kindly assist with the refund for the missing item as customer is complaining that she will go to MOC if refund is not processed with in 2 days. The child ticket 1985346, was raised on Jan 14 but it is closed with no update. 

Kindly assist. 

Regards, 
Nikhil