Subject: RE: Customer complaining that the order is not delivered to her - 6248800075
From: Bm olmriyadh <[email-masked]>
To: Ritesh Sharma <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Poovanna KBelliyappa <[email-masked]>, ArishLaila <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, "Alexander Gomes" <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>
Cc: Akshay Berry <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Olm Riyadh <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 31 Jan 2021 10:22:27 +0000

Dear Team,

We investigated the case, its confirmed that the customer dint received the shipment, driver delivered the shipment without any POD. Hence we will proceed with the debit from the concerned Vendor.

@Poovanna KBelliyappa<mailto:[email-masked]> please do the need full

Thanks
Meer Ali
Dinesh

From: Ritesh Sharma <[email-masked]>
Sent: Sunday, January 31, 2021 8:35 AM
To: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Poovanna KBelliyappa <[email-masked]>; ArishLaila <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Alexander Gomes <[email-masked]>
Cc: Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Bm olmriyadh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Olm Riyadh <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Customer complaining that the order is not delivered to her - 6248800075

Hi @ArishLaila<mailto:[email-masked]>
Can you please share the POD with us?

@Ramesh<mailto:[email-masked]> @Alexander  Gomes<mailto:[email-masked]> - For your intervention
--
Thanks and Regards,
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7Cbm.olmriyadh%40landmarkgroup.com%7Ccf316c39ec714563c8dc08d8c5a9f0a4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637476680956455891%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Rk%2BxCdn9CAiraEJkrtGWHg30LclQCvK45gDZRhCM7EA%3D&reserved=0>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 29, 2021 3:13 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Poovanna KBelliyappa <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Bm olmriyadh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer complaining that the order is not delivered to her - 6248800075
Importance: High

@Ritesh Sharma<mailto:[email-masked]>

This order has been marked as delivered but customer claims it was not delivered.

The team has been checking with our delivery team to get the proof of delivery as per the matrix however no one has replied until now and this case is pending from December.

Order value is SAR 531. This is the customer's only order with us.

Please advise if we can refund the customer.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 28, 2021 11:25 AM
To: Poovanna KBelliyappa <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Bm olmriyadh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer complaining that the order is not delivered to her - 6248800075

External email sender, please take precaution.
Hi Team,

Any update?

Regards
shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Poovanna KBelliyappa" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Bm olmriyadh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Olm Riyadh" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 23, 2021 10:28:53 PM
Subject: Re: Customer complaining that the order is not delivered to her - 6248800075

Hi Team,

Any update?

Regards
shakeeb

________________________________
From: "Poovanna KBelliyappa" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Bm olmriyadh" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Olm Riyadh" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 27, 2020 1:35:25 PM
Subject: RE: Customer complaining that the order is not delivered to her - 6248800075

Dear Dinesh & Meer Ali,

Please check & revert .

Regards,
Poovanna K.B
966548641121
EXT:3726

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 26, 2020 12:22 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Bm olmriyadh <[email-masked]<mailto:[email-masked]>>; Poovanna KBelliyappa <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer complaining that the order is not delivered to her - 6248800075

@Bm olmriyadh<mailto:[email-masked]> @Poovanna KBelliyappa<mailto:[email-masked]> Please assist and provide POD as customer is complaining in social media.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 25, 2020 6:20 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer complaining that the order is not delivered to her - 6248800075

External email sender, please take precaution.
Hi Jessie,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Olm Riyadh" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 21 December, 2020 11:54:45
Subject: Re: Customer complaining that the order is not delivered to her - 6248800075

Hi Team,

Please assist on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Olm Riyadh" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 18 December, 2020 14:14:22
Subject: Re: Customer complaining that the order is not delivered to her - 6248800075

Hi Team,

Please assist in getting a POD on the below case as the customer is denying receiving this order and is also reporting this on Centrepoint Facebook. We have already escalated to LMG multiple times but not getting any revert from them.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 1:30:37 PM
Subject: Customer complaining that the order is not delivered to her - 6248800075

Hi Team,

With regards to Order ID 6248800075, the customer is complaining that the order was not delivered to her, but as per the online tracking, we can see that the order was delivered under AWB FP1130200005671 on Dec 02.

We have escalated twice to LMG for POD, but no response received. The customer is complaining that she received calls 2 times, but the driver is unable to speak in English.

The customer has requested twice for the email id of the manager.

Kindly assist.

Regrads,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cbm.olmriyadh%40landmarkgroup.com%7Ccf316c39ec714563c8dc08d8c5a9f0a4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637476680956455891%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=K%2FmlGnx54Y6yrofBUHiVcVbY94Y2J0WpCQUZzcBhCmM%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com